This Framework proposes five interdependent strategies for health services to become more integrated and people-centred. It calls for reforms to reorient health services, putting individuals, families, carers and communities at their centre, supported by responsive services that better meet their needs and respect their preferences, and that are coordinated both within and beyond the health sector, irrespective of country setting or development status. These reforms also incorporate a human rights approach, enshrining access to health care as a basic right, without distinction of ethnicity, religion, gender, age, disability, political belief, and economic or social condition.

This document builds on the interim WHO Strategy on people-centred and integrated health services, published by the WHO in March 2015. It  incorporates the comments and suggestions gathered through a broad stakeholder consultation process: a web based-public consultation open to individuals and organizations (closed October 2015) and regional and Member State consultations (ongoing). The Framework has been discussed in the Executive Board of the World Health Organization in January 2016 and based on the inputs received, it will be finalized and presented to the World Health Assembly in May 2016.