It is increasingly recognised that when healthcare staff fails to give adequate credence to patients’ illness-related knowledge work, this epistemic injustice undermines person-centred care. Therefore, we set out to examine the experiences of people with long-term conditions with knowledge work in healthcare settings to identify changes needed to strengthen person-centred primary care.
Highlights
•Qualitative study to explore the knowledge work of person-centred primary care.
•Consultations need broad exploration, reflexive listening and reciprocal enquiry.
•Epistemic reciprocity is needed for clinical consultations to be person-centred.
•Healthcare redesign needs to allow for patient and doctor reflexive knowledge work.
