As the discussion in integrated care moves from “what needs to be done?” to “how to do we achieve sustainable change?” one of the key questions is “how do we get people to change?”. Electronic health records, budgetary processes and governance structures are all important building blocks but achieving the transformation required will ultimately stand or fall on changing how we act. Therefore at the heart of this complexity are two more simple, yet profound questions: how do we learn? And who do we learn from?