Placing people in the centre of health system’s design needs to understand what are the people’s perspectives about public policies and what public policies would people prefer. Frequently, public policies aiming to introduce big changes in health systems fail at getting a high acceptance by the citizens.

In this post, published in The Impact Blogs, hosted by the London School of Economics, it is described a framework which aims to align the perspectives of policymakers and citizens, and proposes two mains ways to get to a confluence between these two stakeholders: adjusting the policy frame or trying to influence on citizens’ frame.

The authors of this article applied this framework to a couple of policies, related to support for victims and confidence in the judiciary.