Glossary: S

Individuals, families and communities are supported and empowered to appropriately manage their health and well-being when not in direct contact with health services.

The knowledge, skills and confidence to manage one’s own health, to care for a specific condition, to know when to seek professional care, or to recover from an episode of ill-health.

Modes or channels of health service delivery. Examples include public and private health facilities (for example, health posts, clinics, health centres, mobile clinics, emergency care units, district hospitals, and pharmacies), other entities (for example, home-based care, schools, community centres, long-term care facilities) and outreach services, campaigns or digital platforms. These can be classified in a variety of ways. Examples are familyoriented community-based services; population-oriented schedulable services; and individualoriented clinical services at different levels (primary level, first referral level and second referral level).

A list of prioritized interventions and services across the continuum of care that should be made available to all individuals in a defined population. It may be endorsed by the government at national or subnational levels or agreed by actors where care is by a non-State actor.

The varied types of arrangements for service delivery, organised further into different facilities, institutions and organizations that provide care. Settings include ambulatory, community, home, in-patient and residential services, whereas facilities refer to infrastructure, such as clinics, health centres, district hospitals, dispensaries, or other entities, for examples, mobile clinics and pharmacies.

An interactive process in which patients, their families and carers, in collaboration with their health provider(s), choose the next action(s) in their care path following an informed analysis of possible options, their values and preferences.

Services to improve the social welfare of those who need them.

An individual, group or organization that has an interest in one or multiple aspects of the health system.

A responsibility for the effective planning and management of health resources to safeguard equity, population health and well-being.